FAQs

Product

1. How do I care for my AOA?

Sun, salt, water, skin products and chlorine all take a toll on swim apparel. To ensure your AOA swimwear stays like new, we recommend hand washing with a gentle fabric soap following each use. Afterward, squeeze to eliminate excess water, remove, and lie on a rack to dry.

2. Where is AOA made?

AOA is designed, cut, sewn and packaged all in NYC from imported Italian fabrics.

3. What is AOA made of?

At AOA, our fabrication is most important. To create our pieces we use ECONYLⓇ, a 100% regenerated nylon fiber made from pre- and post consumer waste such as fishing nets and ocean plastics. Please see individual suits for a breakdown of fiber content.

4. What can I do if the item I want is sold out?

If there’s a sold out item you want, simply add your email to the waitlist by going to that product page, selecting the size you want, and entering your email. We’ll let you know as soon as it becomes available again!

Orders

1. How do I check my order status?

We will notify you via email when your order has been received and when it has shipped from our facility. Your account will also provide these updates.

2. Can I change my order after it’s been made?

To change or cancel an order, please reach out to us right away at [email protected]. We are committed to processing orders as soon as we receive them, and once processed, we are not able to change or cancel them. For that reason, the sooner you contact us, the greater the likelihood that we’ll be able to fulfill your request.

3. What should I do if I receive the wrong item?

In the case that you receive an item you did not order or a faulty item, please email us right away at [email protected], including your name, order number, a synopsis of the issue, and pictures to document any damage. This will help us remedy the situation immediately.

Shipping

1. What is your shipping policy?

AOA orders over $250 ship free via USPS with tracking. Expect orders to arrive within 2-5 business days. View detailed shipping info here.

2. Where do you ship?

United States and Canada.

3. Where can I find my order’s tracking number?

Once your order has shipped, we will email you a confirmation with your tracking number. You can also find this number in your account by logging in and clicking "Order Details." Once your order has shipped, it will show as "Fulfilled" and will include a tracking number.

Returns

1. What if I need to return an item?

We offer exchanges and/or store credit within 30 days of receipt for unworn items. We’ll re-ship for free in the US, customers outside the US are responsible for return postage costs. Full return policy details can be found here.

2. I’ve made a return. How will I know when my item is refunded?

You will receive an email from us once your refund has been issued. If you are a U.S. customer please refer to your tracking number in the label emailed to you. Please make note of this number and keep a record of your postage receipt in the case that your package is lost on its way back to our facility.

3. When should I expect my refund?

Upon receiving your item/s at our warehouse, it will take no longer than 14 business days to process and refund your credit card. Additionally, your bank will require 3 to 10 business days to apply the funds to your card. Please reach out to your bank directly for more information about this timeframe.

4. I purchased a sale item. Is it eligible for return?

No. Sale items are final sale, no refunds, no exchanges.

5. I purchased a full priced item with a promo code. Is it eligible for return?

Yes. Full priced items purchased with a promo code are eligible for return within 30 days as long as they are in unused, unworn condition with all tags and hygienic liners still intact. Please see our Returns Page for more information.